In response to customer feedback Leisure World Colchester and the Northern Gateway Sports Park is implementing a cancellation policy for Group Fitness Classes.

Customers have told us that even when classes are fully booked spaces are available due to some members booking but not attending the class. By making a charge for ‘no shows’ we hope that more class spaces will be available to those who want to attend.

If you have booked but do not attend a class and do not provide the required notice you will be charged the full cost of the class.

Notice periods:

  • There must be a minimum of two hours’ notice given to cancel all Group Fitness Classes.
  • Cancellations can be made via the app, online booking service or call Welcome Zone on 01206 282000.
  • You must ensure you confirm your attendance for each class by collecting your ticket from the kiosk or Welcome Zone and scanning your ticket at the turnstile.
  • Please note there is a 48-hour cancellation policy on all non-member class bookings.
  • All other membership terms and conditions apply.