In response to customer feedback Leisure World Colchester and the Northern Gateway Sports Park is implementing a cancellation policy for Group Fitness Classes & Court Bookings

Customers have told us that even when classes are fully booked spaces are available due to some members booking but not attending the class. By making a charge for ‘no shows’ we hope that more class spaces will be available to those who want to attend.

If you have booked but do not attend a class and do not provide the required notice you will be charged the full cost of the class.

Notice periods:

  • There must be a minimum of two hours’ notice given to cancel all Group Fitness Classes.
  • 48 hours cancellation notice must be given for all booked court sessions.
  • Cancellations can be made via the app, online booking service or call Welcome Zone on 01206 282000.
  • You must ensure you confirm your attendance for each class by collecting your ticket from the kiosk or Welcome Zone and scanning your ticket at the turnstile.
  • Please note there is a 48-hour cancellation policy on all non-member class bookings.
  • All other membership terms and conditions apply.